Refunds & Returns Policy for OnlineTablaCourse.com
Effective Date: 14 February 2025
At OnlineTablaCourse.com, we are committed to providing high-quality digital Tabla tutorials and ensuring that you have a positive learning experience. Since we offer digital products that can be accessed immediately upon purchase, we have a specific Refunds & Returns Policy to ensure fairness for both customers and our business.
Please read our policy carefully to understand the process, conditions, and timeframes for requesting a refund or return for your digital products.
1. Digital Product Nature
As the products we sell are digital downloads or online tutorials, they are immediately accessible once purchased. Due to the nature of these products, we cannot offer returns on digital content once it has been accessed or downloaded.
2. Refund Eligibility
We understand that sometimes things may not work out, and we aim to provide a fair solution. Refunds will only be granted under the following conditions:
- Non-Access or Technical Issues: If you experience technical difficulties preventing you from accessing or using the digital content, we will do our best to resolve the issue. If the issue cannot be resolved within a reasonable timeframe, we may offer a refund at our discretion.
- Incorrect Purchase: If you accidentally purchase the wrong tutorial or content (for example, purchasing the wrong course), you must contact us within 14 days of the purchase date to request a refund. The content must not have been accessed or downloaded during this period.
- Billing Errors: If you believe you were incorrectly charged (e.g., double charges or incorrect pricing), please contact us within 7 days, and we will review the charge and issue a refund if the error is confirmed.
3. Refund Process
If you believe you are eligible for a refund based on the conditions above, please follow these steps:
- Contact Us: Email us at [email protected] within the applicable refund period (14 days for incorrect purchases, 7 days for billing issues). Provide your order details, including the date of purchase, transaction ID, and the reason for your refund request.
- Review Process: We will review your request and verify the information provided. We may request additional details if necessary.
- Decision: After reviewing your request, we will notify you of our decision within 5-7 business days. If approved, we will process your refund to the original payment method used.
4. Timeframe for Refunds
- If your refund request is approved, the refund will be processed within 7-10 business days.
- The time it takes for the refund to appear in your account may vary depending on your payment provider (e.g., credit card, PayPal).
5. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
- Accessed Content: Once you have accessed or downloaded the digital product (tutorials or course materials), the sale is final, and no refund will be provided.
- Change of Mind: If you change your mind after purchasing, we cannot offer a refund since the content is accessible immediately after purchase.
- Exceeding the Refund Period: Refund requests made after the 14-day period for incorrect purchases or 7-day period for billing errors will not be accepted.
6. Customer Support
If you have any questions or need assistance with your refund request, please reach out to us. We are committed to helping resolve any issues as promptly as possible.
- Email: [email protected]
- Physical Address: Flat 16 Browns Court Moseley, Birmingham B13 9XU
Please provide your order number, contact information, and a detailed description of the issue when contacting us.
7. No Physical Products
As our products are digital, there are no physical items to return. Therefore, no return shipping or restocking fees will apply. The process is entirely online, and refunds are issued back to your original payment method.
8. Changes to This Refunds & Returns Policy
We reserve the right to update, modify, or change this Refunds & Returns Policy at any time. If any changes are made, they will be posted on this page with the updated effective date. Please review this policy regularly to stay informed about our terms.
9. Conclusion
We want to ensure that you are satisfied with your purchase from OnlineTablaCourse.com. If you experience any issues with your purchase, please contact us promptly, and we will do our best to resolve your concern in a fair and timely manner.
By purchasing from OnlineTablaCourse.com, you agree to the terms and conditions outlined in this Refunds & Returns Policy. If you have any questions, feel free to contact us directly.
Thank you for choosing OnlineTablaCourse.com